How do I know I will be successful in counselling?

  • If you are motivated to make a change in your life.
  • If you are ready to make a commitment of your time to learn new skills and behaviours.
  • If you are willing to learn and put into action new ways to interact with others and/or take care of yourself.

Why do people consider seeing a counsellor?

Counselling is a partnership between an individual and a professional who is trained to help people understand their feelings and assist them with personal growth and change.

People often consider counselling under the following circumstances:

  • They feel an overwhelming and prolonged sense of sadness and helplessness in their futures.
  • Their emotional difficulties make it hard for them to function day to day. For example, they are unable to concentrate at work or at school and their performance suffers as a result.
  • Their actions are harmful to themselves or others.
  • They are troubled by emotional difficulties facing family members or close friends.
  • They just need someone with whom to talk.


What types of questions should I ask my counsellor?

It is important to gain as much information about your counsellor as possible. Clients should be satisfied that their counsellor is qualified, experienced, and that they adhere to a code of ethics.

Questions you may want to consider asking to a potential counsellor.

  • What level of education do you have? (Bachelors, Masters)
  • What school or program did you graduate from?
  • Are you part of a professional association? If so, which one(s) (e.g. BCACC, CCA)
  • How many years of experience do you have as a counsellor?
  • What kind of experience do you have dealing with my particular situation?
  • Can you give me a general idea around how you might approach my particular situation?
  • What is/are your area(s) of speciality? e.g. couples, school problems, sexual issues, etc..
  • What are your hours and rates?


Counselling vs. Psychotherapy

What is the difference between counselling (or counseling) and psychotherapy? Is registration important?

In Canada these terms are used interchangeably. It's important that your counsellor is registered. There are several recognized designations in British Columbia and these include Registered Clinical Counsellor, Registered Social Worker, Registered Psychologist, and Registered Art Therapist. Be aware that anyone can call him/herself a counsellor, so be certain that the person you are considering hiring is registered with a professional body, and that he/she has proof of a registration number. Andrea Yeo is registered as a clinical  counsellor with the British Columbia Association for Clinical Counsellors.


Extended Medical and Employee Assistance Plan Information

Some extended health plans and employee assistance plans cover a portion of fees for Registered Clinical Counsellors. Your plan must specify Registered Clinical Counsellors, as opposed to Registered Psychologists, Registered Social Workers, etc.. If you plan to use such coverage, check with your employer to see if you are covered, before booking a consultation or counselling session. Most clients need at least 8 to 10 hourly sessions, so calculate the cost of using various professional services; you may decide that it's most cost effective to waive use of your employer's plan.


How does internet / telephone counselling work?

At Starfish Counselling Services, it is important to make counselling available in a variety of ways: via email, telephone or face-to-face. You choose the environment of counselling that you are most comfortable with. You may, for example, wish to start off with telephone counselling, then continue sessions via email or vice-versa. It is entirely up to you!

Although counselling is traditionally a face-to-face process, things are changing as we have entered the 21st century; we often have pressures or restrictions of time, finances, identity, location, disability etc. Email or telephone counselling offers a "safe" environment while offering flexibility. You still have control over the counselling process, you can choose what you want to say and how you say it, whilst maintaining your own comfortable level of individual space, and a certain degree of anonymity if you so wish. Also, if you choose to receive counselling by email, you can keep a printed record of the sessions, which will enable you to review your personal growth and progress. If you have any questions about internet/telephone counselling do not hesitate to ask.


Is everything discussed with a Counsellor confidential?

It is essential that our clients know that what they talk about with their therapists will remain confidential. There are however some limits to confidentiality. There are three exceptions: 1) A Counsellor is required by law to report child abuse, 2) Our records can be subpoenaed by the Court or we may be called to testify, and 3) If your life or somebody else's life is in danger, we must take actions to keep you, or them, safe. As well, we may encourage you to allow us to confer with other professionals involved in your care in order to develop the best treatment plan for you. However, you make the decision about whether this can happen or not. Aside from these exceptions, issues discussed in counselling sessions remain strictly confidential.


What is a Registered Clinical Counsellor?

A Registered Clinical Counsellor or an R.C.C. is a fully qualified mental health professional with a minimum of a Master's degree in counselling psychology or related studies and is a registered member with the British Columbia Association of Clinical Counsellors. This association maintains high standards that ensure safety and well being of clients among counsellors. They offer much of the same psychological and counselling services that psychologists and other counsellors do. That is they counsel clients, provide therapy, evaluate the effectiveness of counselling programs and evaluate clients' progress in resolving identified problems and movement towards defined objectives, and they follow up results of counselling programs and clients' adjustments. R.C.C. fees typically start at $100/hour.


Free Consultation

Potential clients may have an initial free 1/2 hour consultation. The consultations are held either face-to-face or via telephone. This provides the client and psychotherapist with the opportunity to ask questions, discuss the fees, and to determine whether they'd work well together. The consultation does not include any counselling; all counselling sessions are a minimum of 50 minutes.



Depending upon your income and family size, fees for individual counselling range from $90 to $120 per session, and from $100 to $130 per session for couples and families. Each session is 50 minutes. Payment can be in the form of cash or cheque and is appreciated right at the start of each counselling session so as to maximize your counselling time.

Meet Andrea Yeo...

Andrea 2011_accred




Counselling Services

for Children, Youth,

Couples and Families


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Client Forms

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Memorandum of Understanding